Privacy Policy

Preamble

GRAND ANGLE, a company registered with the Grenoble Trade and Companies Register under number B 388 818 239, with its headquarters located at 52 rue du Tortolon, 38112 Autrans Méaudre en Vercors, is a French tour operator and travel agency specializing in hiking and cycling trips around the world, would like to inform you about the measures implemented to protect your personal data and privacy in accordance with applicable laws, including the provisions of the amended French Data Protection Act of January 6, 1978, the European Regulation 2016/679, and the recommendations issued by the CNIL (hereinafter referred to as "applicable legislation").

Under the applicable legislation, you have the right to access, oppose, rectify, delete, and limit the processing of your personal data. You also have the right to define directives regarding the handling of your personal data after your death. These rights can be exercised by postal mail at the following address: Customer Service, 52 rue du Tortolon, 38112 Autrans Méaudre en Vercors, attaching a copy of your ID (which will not be retained by Grand Angle and may either be destroyed or returned to you at your request). For security reasons, your right to data portability can only be exercised on-site at our offices in your presence and upon presenting a valid ID. You also have the right to lodge a complaint with the CNIL if you believe we are not complying with the applicable data protection regulations.

As the controller of your personal data, Grand Angle aims to address your concerns regarding the confidentiality of the information you share with us through various communication channels, including websites operated by Grand Angle, chat services, phone communications, and in-person consultations with our advisors (hereinafter referred to as "Communication Channels"), in order to offer you our products and services.

We may obtain information about you from other sources. For example, we may request a third-party provider or data collector to supply additional information about our existing clients (data appending), including information from your profile or posts on a third-party social network. We may also collect information from your profile on a third-party social network (e.g., Facebook) if you allow the network to share it with us or make it publicly available. This information may include general account details (e.g., name, email address, profile picture, gender, birthdate, current city, user ID, friend list, etc.) and any other information or activities you authorize the network to share or make public on your profile. For instance, we may receive your social network information (or parts of it) when you download or interact with one of our apps on a social networking site (e.g., Facebook). For more details on how we may obtain your social network information, please review the terms of use of the relevant third-party social network.

When you share your personal data with us, you authorize us to use, analyze, retain, and, where necessary, share it with our partners to process your requests. By providing personal data through the communication channels, you agree to this policy. Our policy may be updated to reflect changes in the applicable data protection legislation. We will inform you of any changes made.

Personal Data Provided to Grand Angle

Data Related to Your Personal Information

This refers to information about you as an individual or organization that you have voluntarily provided to Grand Angle via the various communication channels, which is essential for the design and implementation of your trip (such as your name, surname, email address, phone number, postal address, date of birth, etc.).

We inform you that the information that must be provided to Grand Angle is clearly marked with an asterisk on our website (hereinafter, "the Site"). Information not marked with an asterisk is optional. For any contact you make by phone or at the agency, your advisor will inform you of the essential information they need.

This information is necessary for processing your travel service requests, and unfortunately, your requests cannot be processed without this information.

Data Related to the Personal Information of Third Parties

As part of your request for a quote or your subsequent registration, you may provide the contact details of one or more other people (other travel participants, people involved in a gift list or other events (wedding, birthday, etc.), or an emergency contact person).

In this case, the data of the other individuals provided will only be used by Grand Angle for processing a quote request and, subsequently, registration. If Grand Angle wishes to use the data of other individuals for any purpose other than the aforementioned, Grand Angle will seek their prior consent.

You therefore guarantee to Grand Angle that the other individuals whose data you provide have been informed of this transmission and accept it.

Grand Angle will inform the individuals from whom it has indirectly collected personal data of their rights under this policy in its first communication to those individuals by email, which will include all the relevant information for the organization of their trip.

Minors

The various communication channels are, in principle, not intended for use by minors without the authorization of their parents or legal guardian. A minor aged at least 16 years may request a quote for the organization of a trip and provide the necessary personal data for this purpose. Grand Angle will make reasonable efforts to verify the minor's age, based on the information provided and available technology. Under no circumstances will the minor be able to finalize, validate, and pay for the trip without the consent of the holder of parental authority.

Grand Angle will reasonably make efforts to verify that consent has been given or authorized by the holder of parental authority for the minor, based on the available technological means.

Sensitive Data

Grand Angle may collect particular categories of data, such as health data (disability, allergies, or specific conditions), and indirectly learn about the religion, beliefs, or personal convictions of the individuals concerned, although this collection is never direct and only occurs through deduction (e.g., dietary preferences). These data are collected solely for the purpose of organizing the transportation and trip of the concerned individual and will not be used in any other manner.

Data Related to Your Browsing on the Site (Cookies)

During your browsing on the Grand Angle website, temporary cookies may be stored on your computer, tablet, or mobile device.

What is a Cookie?

A "cookie" or tracker is a text file that allows Grand Angle to identify the device on which it is stored for the duration of the cookie’s validity or storage period.
During your browsing on the Site, Grand Angle may store one or more cookies on the hard drive of your device (computer, tablet, or mobile) through the web browser you use, depending on the settings you have selected for cookies.

This information includes, among others:
- The type of web browser you use
- The type of operating system and device you use to access the Service
- The domain name of your Internet service provider
- The webpage from which you came
- Your country of residence and language
- The pages and options you visit and access on our Sites

When you first visit the site, if Grand Angle intends to place a cookie on your device, an information banner will appear at the bottom of the page. By continuing to browse the Site or clicking on "I accept," you explicitly consent to Grand Angle placing cookies on your device (cookies related to targeted advertising operations, certain audience measurement cookies, social media cookies generated by share buttons when they collect personal data). If you continue browsing the site, cookies may be placed on your device. The banner will remain visible until you continue browsing, meaning until you visit another page on the site or click on any element of the site. If you do not wish to accept all or part of the cookies, we recommend clicking on the "Learn More" link in the banner and following the detailed instructions to manage cookies via your browser settings. Cookies do not generate or transmit computer viruses that could infect your device; they are only readable and recognizable by their issuer.

You can modify your cookie settings at any time. Below, you will find information about cookies and various ways to manage cookie settings on your browser. The validity period for consent to cookie placement is 13 months. After this period, we will request your consent again.

If you would like to learn more about cookies and their use, you can visit the Commission Nationale de l’Informatique et des Libertés (CNIL) website at the following address: www.cnil.fr, under the section "Cookies: Tools to Control Them."

Cookies on the Site

Grand Angle may use the following types of cookies (banner at the bottom of the page):
- Session management cookies
- Audience measurement cookies (statistical cookies)
- Cookies required for certain optional features
- Targeted advertising cookies
- Social media cookies generated, notably, by their share buttons when they collect personal data

Session management cookies are essential for the proper functioning of the site. Refusing them may lead to site slowdowns and/or malfunctions.

By analyzing how you use the site, Grand Angle can offer you a better browsing experience to meet your needs and also identify any issues you may encounter in order to provide quick solutions.

Grand Angle may integrate third-party software applications on its site that allow you to share site content with others. This includes the "Share" or "Like" buttons on Facebook, Pinterest, Twitter, Instagram, YouTube, or LinkedIn. The relevant social network may then identify you and store cookies on your devices. We encourage you to consult their privacy policy.

You can easily opt-out of cookies via the procedures outlined below.

List of Cookies and Their Purpose

 

Your choices regarding cookies  

You can modify your browser settings at any time to accept, configure, or reject cookies. Several options are available to you: accept all cookies, be notified when a cookie is set, or systematically reject all cookies.

Grand Angle informs you that disabling session or functionality cookies may prevent you from browsing the website. As such, Grand Angle cannot be held responsible for any degraded functionality of our services resulting from the settings you have chosen.

Each browser offers different configuration methods to manage cookies. In general, these are described in the help menu of each browser. If you are using a browser type or version not listed below, we encourage you to consult the "Help" menu of your browser.

You are using Safari 5.0 (on a computer):
1. Choose Safari > Preferences, then click on "Security"
2. In the "Accept cookies" section, indicate when Safari should accept cookies from websites.
To get an explanation of the available options, click the help button "?". If you have set Safari to block cookies by default, you may need to temporarily accept cookies to open a page. Repeat the steps above, selecting "Always". Once you're done with the page, disable cookies again and delete the cookies from the page.  
For more information, you can refer to the following page:  
https://support.apple.com/fr-fr/HT201265

You are using Safari on iOS (tablets and smartphones):
1. Open the "Settings" app and select "Safari";
2. In the "Privacy" section, go to "Accept cookies";  
3. Set your privacy settings. 
For more information, you can refer to the following page:
https://support.apple.com/fr-fr/HT201265

You are using Google Chrome:
1. Choose the "Settings" menu; 
2. Click on "Show advanced settings" and go to the "Privacy" section; 
3. Click on "Content settings"; 
4. Select "Block third-party cookies and site data" to block cookies. 
For more information, you can refer to the following page:
https://support.google.com/chrome/answer/95647

You are using Mozilla Firefox:
1. Click on "Menu" then "Options"; 
2. Select the "Privacy" icon; 
3. In the History section, for the "Conservation rules" option, select "Use custom settings for history"; 
4. Check the "Accept cookies" box to enable cookies, or uncheck it to disable cookies. If you experience issues with cookies, ensure that the "Accept third-party cookies" option is not set to "Never". 
5. Choose the duration for which cookies are stored by selecting one of the three options (a), (b), or (c) below:
a) "Their expiration": Each cookie will be deleted at its expiration date, set by the site that issued the cookie.
b) "When Firefox is closed": Cookies stored on your computer will be deleted when you close the Firefox browser window.
c) "Ask me every time": A warning will appear every time a website wants to store a cookie, asking if you accept the storage or not.
6. Click OK to close the "Options" window and confirm your choices.  
For more information, you can refer to the following page:
https://support.mozilla.org/fr/kb/protection-renforcee-contre-pistage-firefox-ordinateur

You are using Internet Explorer 8.0 and above:
1. Go to the "Tools" menu, then select "Internet Options"
2. Click on the "Privacy" tab
3. Select the desired privacy level using the slider: move it up to "Block all cookies" to block all cookies, or move it down to "Accept all cookies" to accept all cookies.
For more information, you can refer to the following page:
https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies

You are using Opera:
1. Go to the "File" menu then select "Preferences"
2. Click on the "Privacy" icon
3. Set the privacy settings you wish to apply

You are using Android:
1. Tap on the top-right icon
2. Select "Settings" then "Privacy and security"
3. Set the privacy settings you wish to apply

You are using Dolphin on Android:
1. Go to the menu and select "More" then "Settings"
2. Select "Privacy" then "Security"
3. Set the privacy settings you wish to apply in the "Cookies" menu

For what purposes are your data collected?

Responding to your requests

When you get in touch with Grand Angle via the various communication channels mentioned above, the collection of your personal data may serve the following purposes:  
- Providing access to the website and your dedicated client area to allow you, in particular, to consult your quotes and/or any information related to your trips
- Executing the requests you made on the site or through other communication channels (reservation with our partners, preparation of your sales contract, tracking the completion of your trip services, handling any requests you may have regarding your trip, including after your trip, in accordance with legal prescription deadlines…)
- Sending newsletters and any other documentation (brochures, for example) that you have requested; Responding to your questions
- Informing you about new trips or similar services that may interest you
- More generally, complying with Grand Angle's legal, regulatory, accounting, and tax obligations
- Handling any requests or complaints made by or about you in connection with the trip

Conducting statistics

As part of improving our services, the personal data collected by Grand Angle may also be used for the following purposes:  
-    Conducting statistical calculations, particularly concerning site traffic
-    Conducting surveys and polls
-    Conducting studies and research to improve your experience with Grand Angle

Contacting you for marketing purposes

Your data may also be used for commercial purposes:  
- Managing any subscription and unsubscription to newsletters at your request
- Communicating information about Grand Angle and its partners: new products and services, commercial prospecting, and personalized offers

How and for how long?

Securing your data

As the data controller of your personal data, Grand Angle implements all necessary technical and organizational measures to ensure the protection of your personal data: access control, backups, traceability, security of premises, protective measures, and aims to minimize the amount of data processed in relation to the intended purposes.

Data retention period

We store this information for a period that is proportionate and necessary for the purpose for which we process it and, in any case, for as long as required to comply with a legal or regulatory obligation. Data is retained for no longer than the duration necessary for the following purposes:
Newsletter: your data will be kept as long as your subscription remains active. You can unsubscribe at any time using the link provided. 
Request for travel service quotes, booking, and travel service completion: the data required for processing your request will be kept for the duration necessary to prepare a quote or contract and during your trip, in accordance with applicable legislation and, in any case, for the time required to fulfill a legal or regulatory obligation. 
Commercial offers: your data will be kept as long as you accept to receive our commercial offers. You can refuse them at any time by unsubscribing via the provided link. 
Statistics and surveys: your data will be kept for the time necessary to generate reliable statistics and process the surveys conducted with your consent.

In any case, if there is no contact from your side for a period of five years, your personal data will be archived for an additional five years before being permanently deleted or anonymized.

Who are the recipients?

Grand Angle and its partners

We would like to inform you that in order to carry out the purposes mentioned in section III above, your data may be stored, processed, and transferred to Grand Angle's subsidiaries and/or partners, including service providers for the reserved services (hotels, transporters, etc.) or technical service providers (IT, hosting, email distribution, online payment service providers, etc.), which may be located outside the European Union.

Our subsidiaries and/or partners are committed to using your personal data solely to perform certain tasks necessary for achieving the purposes mentioned in section III above, in strict compliance with your data protection rights and in accordance with applicable law.

Non-partner third parties

Grand Angle is committed to not transferring or selling your personal data to non-partner third parties. We do not share any personal data with agencies or companies for marketing or commercial purposes.

If the law, an authority (e.g., tax authorities or the CNIL), or a judge requires Grand Angle to disclose personal data about you, Grand Angle will, as far as possible, notify you (unless Grand Angle is not authorized to do so, especially in the case of legal or judicial obligations).

Finally, it is possible that we may buy, merge with, or be acquired by another company, or that we may transfer all or part of our assets. In such cases, your personal data may be communicated to another company, but this communication will be subject to the confidentiality and cookies policy in effect at that time.

How do links on our website that redirect to other sites affect you?

From time to time, we may place links on our website redirecting to other websites and applications operated by third parties. These links are provided solely for your convenience and are intended to add value to your visit. However, by including these links, we have no control over those websites and applications, which are independent of Grand Angle and have their own privacy protection policies. When you leave our site, please note that our policies no longer apply. Consequently, we cannot be held responsible for the accuracy, relevance, availability, reliability, copyright compliance, legality, or decency of the materials contained in third-party websites and applications linked to our site. We strongly encourage you to review the terms and privacy protection policies of any third-party website and application before using them.

How can you access, update, or delete information in "your account"?

To modify one or more personal details entered in your Client Area, we invite you to contact your advisor and/or send your request to the following email address: accueil@grandangle.fr.

What to do if you have further questions regarding Grand Angle’s privacy and cookies policy?

If you have any questions or concerns about this privacy and cookies policy, you can contact us via email at accueil@grandangle.fr or by sending a letter to the following address: Customer Service, 52 rue du Tortolon, 38112 Autrans-Méaudre en Vercors.